The happy path is easy. Uvoria is built for what comes after: cancellations, returns, warranty, partial deliveries and customers who call.
Order page
Header with status, country and language, document buttons with print, cards for customer, payment and shipping method, Google Maps at the address, a stock card on every product title (total, reserved, free, expected from purchasing) and the full history.
Postpone an order to a date, manually or from the Bol delivery day
Phone number and customer reference on packing slip and invoice
Addresses normalised on entry (house number, Latin script)
Invoices and credit notes
On payment a sequentially numbered invoice as PDF, stored once and never regenerated. Credit notes come from the same series. Imported or Lightspeed orders deliberately never get a second invoice.
VAT regime per order: domestic, OSS, intra-EU reverse charge, export
Shipping and payment fees with their own VAT line
Invoice in the customer's language
Cancel, refund, return
Cancel with a choice: refund via the payment method, as a voucher, or a credit note only. Returns with or without restocking, Mollie refund and e-mail in one action. A gift card gets its balance back first, loyalty points are corrected pro rata.
Warranty order and reshipment: a new € 0 order linked to the original
Refund only shipping or payment fees
Shipping and partial shipments
Ship per line: what is in stock goes ahead, the rest waits for stock with its own e-mail. Every shipment gets a sequence number and track & trace. Shipping deducts stock and e-mails the customer — manually or through the label.
PostNL, Sendcloud or Bol label straight from the order
Pickup orders: "ready for pickup" instead of shipped
Guarded status transitions: no step that is not allowed
Customer communication
Order confirmation, payment, shipping, partial shipment, pickup notice, return and credit note — in your branding with logo and colours, in all 24 EU languages, from your own domain. A new store can send e-mail from day one.
Adjust templates and translate them with AI
Unsubscribe link and RFC 8058 on every marketing e-mail
Statistics and reports
Dashboard with revenue, orders, conversion, live visitors and top products per period. Ask Marvin for any report you like — revenue per country, top customers, discount usage — and get it as a table and as xlsx or csv.
How it works
What happens when a customer pays
1
Paid
Invoice is created, stock reserved, order sent to the pick lane.
2
Picked and packed
The scanner confirms the lines, label and packing slip print, pickup code for click & collect.
We onboard new stores one at a time, so every migration gets the attention it deserves. Sign up and we will contact you personally as soon as we can connect you.