Module · Orders & invoicing

Every order in one overview

From paid to delivered, including everything that can happen afterwards — without anything ever happening twice.

Uvoria — order overview in the admin
1 invoice series for all channels
4 sales channels in the same list
24 languages for customer e-mails and documents
0 duplicate invoices thanks to guarded transitions

Orders

Order management that handles the exceptions

The happy path is easy. Uvoria is built for what comes after: cancellations, returns, warranty, partial deliveries and customers who call.

Order page

Header with status, country and language, document buttons with print, cards for customer, payment and shipping method, Google Maps at the address, a stock card on every product title (total, reserved, free, expected from purchasing) and the full history.

  • Postpone an order to a date, manually or from the Bol delivery day
  • Phone number and customer reference on packing slip and invoice
  • Addresses normalised on entry (house number, Latin script)

Invoices and credit notes

On payment a sequentially numbered invoice as PDF, stored once and never regenerated. Credit notes come from the same series. Imported or Lightspeed orders deliberately never get a second invoice.

  • VAT regime per order: domestic, OSS, intra-EU reverse charge, export
  • Shipping and payment fees with their own VAT line
  • Invoice in the customer's language

Cancel, refund, return

Cancel with a choice: refund via the payment method, as a voucher, or a credit note only. Returns with or without restocking, Mollie refund and e-mail in one action. A gift card gets its balance back first, loyalty points are corrected pro rata.

  • Warranty order and reshipment: a new € 0 order linked to the original
  • Refund only shipping or payment fees

Shipping and partial shipments

Ship per line: what is in stock goes ahead, the rest waits for stock with its own e-mail. Every shipment gets a sequence number and track & trace. Shipping deducts stock and e-mails the customer — manually or through the label.

  • PostNL, Sendcloud or Bol label straight from the order
  • Pickup orders: "ready for pickup" instead of shipped
  • Guarded status transitions: no step that is not allowed

Customer communication

Order confirmation, payment, shipping, partial shipment, pickup notice, return and credit note — in your branding with logo and colours, in all 24 EU languages, from your own domain. A new store can send e-mail from day one.

  • Adjust templates and translate them with AI
  • Unsubscribe link and RFC 8058 on every marketing e-mail

Statistics and reports

Dashboard with revenue, orders, conversion, live visitors and top products per period. Ask Marvin for any report you like — revenue per country, top customers, discount usage — and get it as a table and as xlsx or csv.

How it works

What happens when a customer pays

1

Paid

Invoice is created, stock reserved, order sent to the pick lane.

2

Picked and packed

The scanner confirms the lines, label and packing slip print, pickup code for click & collect.

3

Shipped

Stock deducted, track & trace e-mailed, accounting updated.

4

Afterwards

Return, warranty or reshipment — all from the same order page.

Uvoria versus separate tools

Feature Uvoria Traditional platform
Invoices and credit notes from one seriesBuilt inApp +€25/mo
Partial shipmentsPer lineLimited
Warranty order / reshipmentBuilt inManual work
Customer e-mails in 24 languagesStandardTranslate yourself
Reports on requestVia MarvinFixed reports or export

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